Returns & Exchanges

At Close Dialog, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If a piece doesn't fit your space or vision, our seamless exchange process ensures you find the right match for your sanctuary.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original protective packaging to ensure they remain undamaged during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or store credit will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing